application !Enter application configuration mode to configure packages and services. service queue flash:app-b-acd-2.1.0.0.tcl !Enters service parameter configuration mode to configure parameters for the call-queue service. param queue-len 15 !Sets the maximum number of calls allowed in each ephone hunt group’s call queue used by Cisco CME B-ACD. param aa-hunt1 1111 !Associates a menu number with an ephone hunt group pilot number. param aa-hunt2 1222 !Associates a menu number with an ephone hunt group pilot number. param queue-manager-debugs 1 !Enables or disables the collection of call-queue debug information from the Cisco CME B-ACD call queue service. param number-of-hunt-grps 2 !Declares the maximum number of hunt groups supported by Cisco CME B-ACD’s call-queue script. ! service aa flash:app-b-acd-aa-2.1.0.0.tcl !Enters service parameter configuration mode to configure parameters for an AA service. paramspace english index 1 !Defines the category of audio files that are used for dynamic prompts by an IVR application. param number-of-hunt-grps 2 !Specifies the number of hunt groups that are used with this AA service. param dial-by-extension-option 3 !Enables callers to dial extension numbers after dialing the specified menu number. param handoff-string aa !Specifies the AA service name to be given to the call-queue script. paramspace english language en !Defines the language code of audio files that are used for dynamic prompts by an IVR application. param max-time-vm-retry 2 ! param aa-pilot 1500 !Associates a telephone number with this AA service. param max-extension-length 4 !Restricts the number of digits that can be dialed by callers using the dial-by-extension option. paramspace english location flash: !Defines the location of audio files that are used for dynamic prompts by an IVR application param second-greeting-time 45 !Defines the time delay before the second greeting is played after a caller joins a Cisco CME B-ACD call queue. param welcome-prompt _bacd_welcome.au !Assigns an audio file for the welcome greeting used by this AA service. param call-retry-timer 10 !Assigns the amount of time that calls must wait between retries to connect to an ephone hunt group pilot number or to the alternate destination number. param max-time-call-retry 700 !Sets the maximum amount of time for the call-retry timer. This is the maximum period of time for which a call can stay in a call queue and retry to connect with a hunt group before the call is sent to an alternate destination number. param voice-mail 1999 !Defines an alternate destination for calls that are not answered by a hunt group because all members of the hunt group are logged out or because the call was still in a call queue when the maximum-time call-retry timer expired. param service-name queue !Associates Cisco CME B-ACD’s AA script with Cisco CME B-ACD’s call queue script. dial-peer voice 222 voip !Enters dial-peer configuration mode. service aa !Associates this dial peer with an AA service. destination-pattern 1500 session target ipv4:10.1.1.1 !Loopback address incoming called-number 1500 !Specifies a digit string that can be matched by an incoming call to associate the call with a dial peer. dtmf-relay h245-alphanumeric codec g711ulaw no vad